Vonage
I’ve had Vonage for a few years since it is a bit cheaper than having a land-line and it has one feature that absolutely adore, having my voicemails sent right to my e-mail as well as being notified as such via SMS to my mobile phone.
What irks me though is when I have to call their customer service line for whatever reason. There are some extremely intelligent people abroad and in no way am I dissing their intellect or desire to help customers like me, but the language and cultural boundaries make it difficult for both ends of the line. It took me 10 minutes on the phone with Vonage for something that should have taken a couple of minutes, if that. When will companies learn that this is not the way to win over (or keep) customers?
